Privacy Policy

Last updated: 24 August 2026

Repair by Nature ("Repair by Nature", "we", "us" or "our") respects your privacy and is committed to protecting personal information collected through our website and during enquiries about our consulting services.

This Privacy Policy explains what information we may collect, how we use and protect it, and the rights available to you regarding your personal information.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit an enquiry, request a consultation or otherwise communicate with us.

This may include:

• Your name
• Company or organisation
• Email address
• Telephone number
• Country or location
• Information about your facility, project or business
• Preferred consultation date, time or meeting type
• Information included in messages or enquiries you submit
• Any other information you choose to provide to us

We may also collect limited technical information when you use our website, such as browser type, device type, IP address, pages visited, referring website and general website usage information. The information collected will depend on the analytics, security and other technologies implemented on the website.

2. How We Use Your Information

We may use personal information to:

• Respond to enquiries and consultation requests
• Communicate with you about our services
• Assess your project or consulting requirements
• Arrange meetings, calls or consultations
• Prepare proposals or quotations where requested
• Provide and administer consulting services
• Maintain appropriate business and communication records
• Improve our website, services and user experience
• Monitor website performance and security
• Comply with applicable legal, regulatory and contractual obligations

We will not use personal information for purposes that are materially incompatible with the purpose for which it was collected without an appropriate legal basis or your consent where required.

3. Legal Basis and Lawful Processing

Where applicable, we process personal information on an appropriate lawful basis, which may include:

• Your consent
• Taking steps at your request before entering into a contract
• Performing our contractual obligations
• Compliance with legal obligations
• Our legitimate business interests, provided those interests do not unjustifiably interfere with your privacy rights

Repair by Nature processes personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act, 2013 (POPIA).

Where privacy laws in other jurisdictions apply to particular processing activities, we will take reasonable steps to meet the applicable requirements.

4. Sharing of Personal Information

We do not sell or rent your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our website or business. These may include website hosting providers, email providers, scheduling systems, cloud storage providers, analytics providers and other technology or professional service providers.

Service providers are given access only to information reasonably necessary to perform their functions and are expected to process that information appropriately.

We may also disclose information where required by law, regulation, legal process or a lawful request from a competent authority.

5. International Transfers

Some of the technology and service providers used by Repair by Nature may process or store information outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards or other lawful transfer mechanisms are in place where required by applicable data protection law.

6. Information Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records, providing services and meeting legal, regulatory, accounting or contractual requirements.

When personal information is no longer reasonably required, we may securely delete, destroy or anonymise it.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies that are necessary for website functionality, security, performance or analytics.

Where analytics or other non-essential tracking technologies are used, information may be collected about how visitors interact with the website.

Where required by applicable law, appropriate information and consent options will be provided before non-essential cookies or similar technologies are used.

You may also be able to control or delete cookies through your browser settings.

9. Your Rights

Depending on the laws applicable to you and the circumstances of the processing, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion or destruction of personal information where legally permitted
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Request information about how your personal information is being processed
• Lodge a complaint with an applicable data protection authority

Certain rights may be subject to legal limitations or requirements.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Repair by Nature is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.

11. Children's Privacy

Our website and consulting services are intended for businesses and adult professionals and are not directed at children.

We do not knowingly seek to collect personal information from children through this website.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, service providers or applicable legal requirements.

The latest version will be published on this page with the date of the most recent update.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right or have a concern regarding the handling of your personal information, please contact:

Repair by Nature
Email: info@repairbynature.co.za
South Africa

Where applicable, individuals may also have the right to lodge a complaint with the South African Information Regulator or another competent data protection authority.